FAQs

For within Metro Manila customers can arrange their own pickup via GrabExpress, LaLa Move or similar. We also can accommodate a direct pickup by hand within BGC before 8pm.

For elsewhere in the Philippines we deliver via LBC. Delivery charge is 350php for music and accessories (flat rate) and 1500php for turntables and amplifiers (per item).

Please email us: info@markarvin.com. However delivery addresses can only be changed prior to arrangement of shipment. Once delivery has been arranged we will not be able to change your delivery address.

Same day delivery/pickup can be arranged within Metro Manila if order is made prior to 3pm. Please note that this does not apply to turntables and amplifiers.

Customers can arrange pick up via GrabExpress, LaLa Move or similar. We also can accommodate a direct pickup by hand within BGC before 8pm.

NB: We cannot guarantee this over the Holiday Season. Normal service should resume in mid-January

You can pay via PayPal, Bank Transfer, GCash, GrabCash and Credit/Debit Card via our payment partners.

We currently do not accept COD.

The most common cause of a record skipping is the balancing of the needle on the vinyl player rather than a fault with the record itself.

Please seek support from us if you need assistance via our contact us page. Usually we can fix the issue without the need for refund or replacement.

If you believe the vinyl is damaged then please see our return/refunds policy below.

We do not accept exchanges of vinyls following completions of orders.

The following is our returns/refunds policy:

We will only accept returns of factory-damaged items for sold, brand-new and sealed records.       
 
Returns because of a “change-of-mind” will not be accepted, as well as non-satisfaction due to the quality of recording or pressing along with any other subjective or opinion-based rationale.          
 
Please carefully read the description of the items you are purchasing and ask Us all questions of concern before placing your order.     
 
Damages and issues    
 
Please inspect your order upon its receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, We will then be able to evaluate the issue and resolve it with You.            
 
We have a 7-day return policy, meaning You have 7 days after receiving Your item/s to request a return.  
 
We will notify You once We have received and inspected Your return. We will then let You know if the refund was approved or not. If approved, You’ll be automatically refunded on Your original payment method. Please note that it can take some time for Your bank or credit card company to process and post the refund.      
 
During inspection, Your record will undergo evaluation for factory damage. It will be played in its entirety on Our record player and saved on video.  
 
If damage is proven, Mark Patiag Trading will refund the full cost of the record to You. If the record is found to be playing perfectly, no refund will be given and You must pick-up the record from the given address.        
 
Any costs incurred on the return and pick-up of the record must be shouldered by You, the customer.